#PRU14 - RESPONSIVE SPAD ANSWERS COMMUTER ISSUES ON BUS NETWORK RECENT REVAMP

In the recent exercise to revamp bus routes in Klang Valley and Greater KL areas by Public Transport Commissioner or SPAD since last December, there will definitely be some hickups and a feeling of discomfort among daily commuters. All complaints and feedbacks from commuters are essential to ensure the revamped bus route system plan runs smoothly for them to enjoy a better service and safe rides.

We need to know that the ‘Bus Network Revamp (BNR) has taken measures including to consult with bus operators over the past one year, studies on commuters feedback and the commissioner team themselves went to the ground to make reviews and evaluation of each bus route around Klang Valley vicinity.

SPAD has also taken steps to involve commuters participations in their exercise when they have provided complaint platform via their hotline or an open discussion through their official Facebook and Twitter. However, there are certain unexpected situations brought up by medias which need to be addressed further thus clarified.

In the commissioner findings that there are over 400,000 daily commuters relying on bus services in Greater Kuala Lumpur/Klang Valley (GKL/KV) and the BNR exercise is the major initiatives under the NKRA to improve the public transport route system and increase the number of the existing bus around GKL and Klang Valley.

Under this revamp exercise, bus capacities would increase in congested routes and areas with less passengers and its neighbourhoods, the routes will be deployed. But eventually, the role of these stage buses will be more functional and improved when we realize that it would be a solution to commuters’ beginning and end of their journey. Meanwhile, the stage bus industry will transform into a viable business.

In SPAD’s BRN planning, informations are very essential to passengers. Therefore, several communication approaches are taken and among others are distribution of brochures, giant posters are placed at 10 bus information panels in key bus hubs, public service announcements on mainstream radio stations and informative editorial pages in the print medias.

Dissemination of informations do not stop at that, SPAD also pave commuters’ complaints and inquiries on their official Facebook and Twitter where urbanites are savvy.

Undoubtedly, planning on paper may seems smooth but when it comes to implementing them, we will certainly face hickups and obstacles. In this early stage, there are operational issues in certain ways and SPAD has been acting on them and will continue to monitor just to ensure that the rakyat are provided with better bus service.

In the issues highlighted by media operators involved one of the underperforming operator, SPAD has issued warning statement and dateline for them to improve their services. SPAD has also informed them that firm action will be imposed if they still failed to show any improvement.

SPAD not only in response to complaints via their hotline and emails or in their official FB, but they have also developed a monitoring system through their Performance Monitoring Hub (PMH) with a GPS unit installed in every bus. The GPS is to monitor every bus designated routes that have been set, but unfortunately, during inspections there are instances where the GPS is not functioning.

However, it is the operators’ responsibility to ensure that their monitoring equipment are working well as required. The operators are also supposed to be responsible to ensure that sufficient amount of buses are provided despite any hours as per committed.

Since 2012, the government has allocated RM470 million under the Interim Stage Bus Support Fund (ISBSF) to ensure that the stage bus industry could sustain in their businesses and improve their service qualities. Any operators who meet SPAD requirements are eligible to apply. To date, about 195 operators have qualified and have received financial assistance from the government. Unfortunately, Metrobus is among those who is unable to meet SPAD requirements.

Eventhough the medias may seek to share commuters views, at the same time they should also inform their readers to channel their complaints directly to SPAD for a more affirmative and effective action and finally their problems can be solved.

Indeed, SPAD’s agenda in the implementation of BNR is for the stage bus industry to remain competitive and their operational costs sustain, thus as for the commuters they would enjoy good quality and reliable bus services.

Sources : PRU14.tv

THE BLIND LEADING THE BLIND IN NGO’S TPPA SUMMIT

When the Minister in the Prime Minister, Dato Wahid Omar agreed to attend the TPPA Summit 2016 in Shah Alam on Saturday, this means that his presence was not just to listen but he is the best person to answer all about the TPP agreement for the session. But unfortunately, he was denied to even ask questions and what more to speak.

Finally, the summit turned out to be the blind leading the blind further.

As such when the minister were denied to explain, we can assume that there were no question and answer session allowed from the floor but rethorical lecture where you can find their notes all over the internet. Hence when Dato Wahid said that the panellists given a very inaccurate explanations, we knew that these panellists have so much to assume rather than based their lectures on knowledge and facts.

Unless we wish to allow the blind to guide us, we may loose such golden opportunities in foreign markets among the Trans-Pacific pact members which directly would benefit the people and economy and the sure way to miss success is to miss the opportunity when it will only comes once.

Read further ... HERE 

RAHSIA HIDANGAN MCDONALD'S SENTIASA LAZAT DAN DIGEMARI

Sehingga hari ini, hidangan makanan dan minuman segera McDonald's tetap memenangi selera keluarga rakyat Malaysia. Apakah rahsianya?

Selain daripada mampu memenuhi citarasa rakyat Malaysia, makanan dan minuman McDonald's adalah dijamin bersih dan halal. Pada artikel lalu, kita telah pun menulis bagaimana ketatnya pemeriksaan dan pemantauan pihak Jakim didalam anugerah dan mengekalkan sijil halal mereka di setiap premis restauran McDonald's

Kali ini, kita ingin berkongsi maklumat yang persediaan makanan dan minuman dari peralatan, ramuan dan proses persediaan makanan termasuk pekerja mereka telah mendapat kelulusan syarat Kementerian Kesihatan (KKK) dan Jabatan Keselamatan dan Kesihatan Pekerjaan, Kementerian Sumber Manusia.

Pembekal pemprosesan utama makanan protein McDonald's seperti daging, ayam dan ikan adalah MacFood Services (M) Sdn Bhd. Kilang pengeluaran MacFood dengan lebih 25 tahun pengalaman, pembekal makanan ini melalui prosedur yang ketat dalam membuat setiap produk McDonald's untuk mendapatkan sijil Occupational Safety and Health (OSH) Kementerian Sumber Manusia (KSM) dan juga KKK.

Komitmen dan kesungguhan McDonald's sentiasa menekankan amalan kepada kualiti makanan dan keselamatan makanan merupakan asas kepada jenama mereka di mana hanya bahan-bahan berkualiti tinggi  dipilih bersama-sama pekerja yang terlatih dan persekitaran kilang yang bersih.

Kilang MacFood Services adalah di antara pengusaha kilang makanan yang berdaftar dengan Kementerian Kesihatan selaras dengan Peraturan-peraturan Kebersihan Makanan 2009 yang diwartakan pada 28 Februari 2009 yang mewajibkan semua premis makanan mendaftar dengan Kementerian Kesihatan. Ini adalah bagi menentukan makanan yang dijual premis berkenaan adalah bersih.

Peralatan dan kelengkapan di kilang MacFood juga menjalani audit dari Keystone Foods Group, sebuah badan antarabangsa di dalam keselamatan makanan dan telah mendapat pengiktirafan beberapa akreditasi antarabangsa bagi memastikan produk yang dihasilkan adalah yang terbaik dan berkualiti. Di antaranya adalah;

• HACCP Certification (Hazard Analysis and Critical Control Points) Program – sistem pengurusan keselamatan makanan

• ISO 9001:2000 Certification by SIRIM QAS– sistem pengurusan kualiti

• HALAL Certification by HDC/JAKIM – sijil halal Malaysia 

• DVS Malaysia (Department of Veterinary Services) Certification – peraturan pemeriksaan veterina

• Quality Assurance Program (QAP) dan HACCP System

Malahan negara-negara Islam seperti Arab Saudi, Brunei, Bahrain, Kuwait, Qatar dan UAE juga membeli hasil produk MacFood Services, selain daripada Hong Kong, India, Singapura dan Sri Lanka di bawah jenama First Pride.

Di dalam memastikan kualiti dan keselamatan makanan, namun ada juga pihak yang cuba menimbulkan keraguan. Namun sebagai organisasi yang tidak akan kompromi dengan perkara-perkara yang menjejas keyakinan pelanggan mereka, McDonald's telah menjawab beberapa pertuduhan;

1. Kenyataan tentang kopi McDonald's

 

2. Tuduhan LM 10 atau kandungan lemak babi di dalam sos yang tidak pernah diguna oleh McDonald's Malaysia.

3.  Isu daging lembu yang diproses dengan ammonium hydroxide (‘pink slime’)... DI SINI

Dengan penjelasan di atas, sudah cukup beri keyakinan kepada kita yang produk makanan dan minuman McDonald's pasti... Im lovin it!

PRIHATIN SPAD JAWAB ADUAN RAKYAT DALAM ISU BNR

Di dalam melaksanakan rombakan rangkaian bas atau 'bus network revamp (BNR) di sekitar Greater Kuala Lumpur/Lembah Klang oleh pihak SPAD yang telah pun bermula pada bulan Disember lalu, pasti akan ada beberapa kelemahan dan tidak kurang rasa janggal terutama di kalangan pengguna harian.

Segala aduan dan maklumbalas pengguna adalah penting bagi memastikan segalanya berjalan lancar agar pengguna bas terus dapat menikmati perkhidmatan yang terbaik dan rombakan rangkaian bas dilaksanakan dengan lancar.

Perlu kita ingat, perancangan 'bus network revamp (BNR) ini telah mengambil langkah-langkah perundingan dengan operator bas selama setahun, kajian pengguna dititikberatkan serta pihak SPAD sendiri telah turun padang untuk membuat kajian dan penilaian perjalanan setiap laluan bas di sekitar Lembah Klang.

Pihak SPAD juga telah mengambil langkah agar rakyat bersama-sama menyertai tempuh percubaan perlaksanaannya di mana telah disediakan platform untuk membuat aduan di talian dan juga menyertai perbincangan di laman sosial merekas eperti di Facebook dan Twitter. Namun, masih ada juga kejadian yang di luar jangkaan seperti yang ditulis di ruangan Cars, Bikes and Trucks yang wajar diperjelaskan.

Di dalam kajian SPAD, seramai 400,000 pengguna harian bergantung kepada perkhidmatan bas di sekitar kawasan Greater Kuala Lumpur/Lembah Klang (GKL/KV) dan rombakan rangkaian bas ini adalah inisiatif utama di bawah pengangkutan awam NKRA untuk memperbaiki sistem laluan dan meningkatkan jumlah bas daripada yang sediada di sekitar GKL dan Lembah Klang.

Yang pasti, di bawah rombakan ini, jumlah bas akan meningkat di laluan yang sesak dan di laluan yang kurang penumpang pula akan dibuat laluan baru. Akhirnya, peranan bus henti-henti ini akan lebih berfungsi dan bertambah baik apabila kita menyedari yang ia akan menjadi satu penyelesaian kepada perjalanan awal dan akhir penumpang. Manakala, industri bas henti-henti ini akan menjadi satu perniagaan yang berdaya maju.

Di dalam perancangan SPAD, maklumat adalah sangat penting untuk penumpang. Oleh itu, beberapa pendekatan telah dan masih dilakukan. Di antaranya adalah sebaran brosur, poster-poster gergasi yang diletakkan di 10 panel maklumat di hentian utama bas, khidmat pengumuman awam di stesen-stesen radio perdana dan maklumat-maklumat BNR di media-media cetak.

Sebaran maklumat tidak terhenti di situ saja, SPAD juga membuka ruang aduan dan pertanyaan di laman rasmi Facebook dan Twitter SPAD di mana penduduk bandar mudah untuk berkomunikasi secara online.

Tidak dinafikan, setiap perancangan akan nampak mudah di atas kertas tetapi apabila tiba masa untuk melaksanakannya, kita pasti akan menghadapi beberapa kelemahan dan rintangan. Di dalam peringkat awal ini, memang terdapat isu operasi di beberapa laluan dan pihak SPAD telah pun bertindak dan akan terus memantau.

Di dalam isu yang telah dibangkitkan media berkenaan pengusaha yang terlibat di dalam BNR ini, pihak SPAD telah memberi amaran dan tempoh masa telah ditetapkan untuk mereka perbaiki perkhidmatan mereka. Pihak SPAD juga telah memaklumkan kepada pengusaha terbabit yang tindakan tegas akan dikenakan sekiranya mereka masih gagal.

Pihak SPAD bukan sahaja respon kepada aduan di hotline dan email ataupun di FB rasmi mereka, malahan mereka telah menyediakan satu sistem pemantauan iaitu Performance Monitoring Hub System (PMHS) yang juga dipantau dengan unit GPS yang dipasang di setiap bas. GPS ini adalah untuk memantau setiap pergerakan bas di laluan yang telah ditetapkan tetapi malangnya, apabila pasukan SPAD membuat pemeriksaan, didapati GPS yang telah dipasang telah tidak berfungsi oleh pemandu bas berkenaan.

Bagi membantu  agar industri bas henti-henti ini dapat bernafas dan meneruskan perniagaan mereka serta memperbaiki mutu perkhidmatan mereka, kerajaan telah pun memperuntukkan sebanyak RM470 juta sejak tahun 2012 di bawah Kumpulan Wang Interim Stage Bas Sokongan (ISBSF). Semua pengendali yang memenuhi keperluan, dan boleh menyediakan dokumentasi yang diperlukan adalah layak untuk memohon sokongan daripada dana ini. Setakat ini, 195 pengendali layak untuk pembiayaan itu telah menerima bantuan kewangan daripada Kerajaan. Malangnya,

Options

Metrobus adalah di antara pengusaha bas yang tidak dapat memenuhi kriteria yang ditetapkan oleh SPAD.

Walaupun di pihak media mungkin berusaha untuk berkongsi pandangan daripada penumpang-penumpang bas, namun pada masa yang sama mereka juga seharusnya memaklumkan kepada pembaca agar sentiasa menyalurkan aduan merekaterus kepada SPAD agar tindakan lebih berkesan diperolehi dan masalah mereka dapat diatasi.

Sesungguhnya, agenda SPAD dalam perlaksanaan BNR ini hanyalah ingin memastikan industri bas henti-henti terus berdaya saing dan mampu menjalankan perniagaan mereka dan rakyat pula akan terus menikmati perkhidmatan bas dengan mutu yang baik dan boleh dipercayai.

WONG CHEN THE ARMCHAIR CRITIC

When someone is envious of your achivement, they are actually telling others that you are much better than them. These green-eyed monsters group of opposition leaders just could not bear to watch Prime Minister Najib Razak walking along side with powerful leaders around the globe.

A statement by PKR Kelana Jaya member of parliament, Wong Chen to regard that Malaysia’s foreign policy had become one of the worst in the world since Prime Minister Datuk Seri Najib Tun Razak assumed office clearly shows of a downright spiteful person with malicious nature.

In criticising the current leadership and policies, Wong may seems blunt but then he has chosen to ignore indiscriminately of the development and positive achivements by Malaysia.

Should Malaysia has failed in their foreign policies notably during Najib Razak’s premiership as compared to Dr Mahathir’s, why would the UN voted in Malaysia as a non-permenant member of the UN Security Council?

Amidst his political rancor towards PM Najib Razak’s leadership, Wong Chen did not stop at manipulating PricewaterhouseCoopers Malaysia (PwC) report on TPPA and rebuked that the trade agreement was politically motivated.

As a member of parliament, is Wong Chen is honest in his appraise and opinion about both Foreign Policy and TPPA or are they just mere political interest motives while sitting in his armchair and criticizing just for the sake of criticizing?

The answer is in ... PRU14.tv